We are glad that you found us. Hope you enjoy shopping here so far. Here are our shipping & return notes/policies.
*Before placing order, please read our shipping & returns policy. Some orders may be delayed due to the ongoing shipping issue worldwide.
For U.S. orders, we usually ship within 4 business days unless otherwise noted. Once the payment goes through, we will start processing your order. Arrival date/time can very much depend on the shipping carriers. Typically for U.S. ground shipping, packages will arrive within 14 business days once fulfilled. However, we can't really control the exact arrival time. In some cases, due to weather or other unforeseen reasons, the parcel arrived 1-3 days later. Note that we do not process orders during holidays. Orders will be processed the next business day. For international orders, we ship in 4 business days as well. Some of our products are shipped directly from our trusted vendors to save the shipping time/cost. We will not charge any shipping fee for drop-shipped products. Most of them are independent brands and companies that we are proud to support!
**Note that if the order is shipped from an overseas vendor, it will take extra 2-6 days (usually 12-28 days total because of the international shipping) to deliver the package (inspections at the CBP, etc). Please contact us for rush orders if you'd like your order to arrive sooner than 12 days.
We take shipping service very seriously. If the order takes more than 28 business days to deliver, please don't hesitate to contact us. We would like to offer a 50% off coupon code for your next order.
We want you to be happy with your purchase. We accept returns within 21 days of receiving orders if the items arrived damaged or you have purchased the wrong item, please fill out a contact us form with your order # to begin the process. Note that shipping fee is not refundable. We do not accept returns for international orders at this moment. For safety and quality control reasons, we do not accept returns on earrings for all orders.
Sale and clearance items are final sale and are subject to 15% of a product price as a restocking fee if returned. Shipping fee is not refundable for sale items.
That's it for now. Please feel free to contact us if you have any questions. We hope to '👀' you soon, and thank you for stopping by!